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Hang on restart

EliteDesk 800 G3 tower
Microsoft Windows 10 (64-bit)

Using "restart" command, machine powers down properly. Restart begins, screen shows the HP Sure Start [?}, that screen fades, then the machine stops responding. Only the spinning arrows at the bottom of the screen. If I press the power button to power down and restart that way, it has worked to present. It was working to fully shut down then restart, instead of using the software restart. But it has now locked during that process. An attempt to download a new BiOS upgrade from the HP support site  failed. Repeated efforts showed a corrupt file. 

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