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‎01-02-2021 07:03 PM

HP Recommended
Product: Envy 750-114
Operating System: Microsoft Windows 10 (64-bit)

I’ve got an Envy 750-114 with an intel i5 6400, 12 gb ram, with a 2tb Seagate HDD running windows 10. When I boot up I end up seeing a “preparing automatic repair” screen then my screen goes black and stays that way. I’ve run a system check and there was a failure ID when testing the hard drive dst. (Failure ID: Q0EFPA-81DAG2-WPTX61-60SU03) Is my hard drive just toast and I have to replace it? If so can anyone suggest a reliable way to recover my files that doesn’t cost a crazy amount? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-03-2021 03:09 AM

HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this
HP ENVY 750-114 Desktop PC Product Specifications

 

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

 

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Please remember to mark the answers this can help other users
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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3 REPLIES 3

‎01-03-2021 03:09 AM

HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this
HP ENVY 750-114 Desktop PC Product Specifications

 

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎01-03-2021 01:35 PM

HP Recommended

Thanks for the info. Unfortunately I can’t even get the computer to boot so my hard drive is beyond saving. I’ve ordered a replacement and will try a fresh windows install using a usb. I’ll follow the instructions in the previous links but any tips you could give would be greatly appreciated. 

Was this reply helpful? Yes No

‎01-04-2021 10:25 AM

HP Recommended

What would you like for advice, compared to what exactly?

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
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