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‎12-24-2021 11:09 AM

HP Recommended
Product: HP Envy

I have run a test on all systems and everything passed except the System(E).  System(E) failed with ID# Q081WM-7SWAT6-WPTWLK-60T903.  

Is there any explanation for this code on HP site or HP Tech support?

 

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1 REPLY 1

‎12-24-2021 11:23 AM - edited ‎12-24-2021 11:29 AM

HP Recommended

Hi:

 

Unfortunately, the failure codes provide very little useful information and spend most of their energy generating your PC's serial number.

 

Here is the report, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
Q081WM-7SWAT6-WPTWLK-60T903OK000000000012/24/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

If you can't get into Windows, you will need to install a new hard drive and reinstall the operating system.

 

Here is the link to the service manual...

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

 

You can reinstall W10 for free by making a bootable USB installation flash drive with the media creation tool from the link below,

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP ENVY Desktop - 750-167c Software and Driver Downloads | HP® Customer Support

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