Create an account on the HP Community to personalize your profile and ask a question
07-27-2020 03:44 PM
Product: hp envy desktop 750-467c
Operating System: Microsoft Windows 10 (64-bit)
A couple days ago I went too my computer and then I couldn’t sign in or anything then my screen was flashing black to blue and it was loading then I turned it off and not it says bot device not found and I was told to buy a new hard drive and it’s still the same problem
1 REPLY 1
07-30-2020 07:16 AM
Welcome to HP Community
I have gone through your Post and would like to help
After replacing the Hard drive did you install the HP Recovery Media?
Please run a Hard drive test to check if the Hard drive is working
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community