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Kevryb101
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Hard disk - (3FO)

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hp envy desktop 750-467c
Microsoft Windows 10 (64-bit)

A couple days ago I went too my computer and then I couldn’t sign in or anything then my screen was flashing black to blue and it was loading then I turned it off and not it says bot device not found and I was told to buy a new hard drive and it’s still the same problem 

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KrazyToad
HP Support Agent
HP Support Agent
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@Kevryb101

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

After replacing the Hard drive did you install the HP Recovery Media?

 

Please run a Hard drive test to check if the Hard drive is working

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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