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DiegowG
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Message 1 of 5
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Hard disk error

HP Recommended
Pavilion x360
Microsoft Windows 10 (32-bit)

So I can’t factory reset my laptop and I keep getting a error that says “boot device not found and hard disk (3F0)”

4 REPLIES 4
itsmyname
Level 9
5,033 4,948 232 647
Message 2 of 5
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HP Recommended

@DiegowG -- the motherboard assigns "3F0" as the address of the device connected to the first SATA socket on the motherboard.

 

  1. Check that the SATA cable is tightly connected to that first SATA socket.
  2. Check that the other end of the SATA cable is tightly connected to the disk-drive.
  3. Try a different SATA cable.
  4. Check that one of the "power" leads (from the power-supply) is tightly connected to the disk-drive.
  5. After having the computer powered-on for 10 minutes, is the disk-drive any warmer to the touch than before the computer was powered on?  If not, that is bad -- it should be generating some heat.
  6. With the computer running, carefully and lightly touch the top of the disk-drive. Not feeling any vibration is a bad sigh.
  7. With the computer running, listen to any noise from the disk-drive, as the read/write mechanism moves across the recording surface. They should be a small "rattle" (like a few tiny rocks inside an empty jam-jar). No noise means that the mechanism is either not moving, or the motherboard is not requesting it to move, to do any input/output.

Short answer: your disk-drive could have "failed", and it must be replaced.

 

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Prométhée
Level 16
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Message 3 of 5
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HP Recommended

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

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was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
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Grzwacz
Level 12
Level 12
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Message 4 of 5
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HP Recommended

Hi,

 

 Run HP Diagnostics.

 

Start the PC when powered off. Tap the "ESC" key.

 

Select "F2". Run system and component tests.

 

Regards

1 person found this reply helpful
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itsmyname
Level 9
5,033 4,948 232 647
Message 5 of 5
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HP Recommended

@DiegowG -- Select "F2". Run system and component tests.

 

If you get a "fail", it probably will be the disk-drive that has failed, and it needs to be replaced.

 

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