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Tryon40
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Message 1 of 2
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Hard disk error

HP Recommended
Envy 750-514
Microsoft Windows 10 (64-bit)

On startup I have gotten a hard disk error message several times, but both the short and long diagnostic tests show as passing. What should my next step be in trying to determine what is going on?

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Grzwacz
Level 12
Level 12
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Message 2 of 2
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HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Please describe the error message.

 

Was it a POST error message or Windows error message?

 

Run a check disk (Link).

 

Back up data, create a backup disk image on external media, and create a recovery USB stick to plan for a possible recovery scenario.

 

 I use Macrium Reflect free (Link) to create a backup image and bootable rescue media.

 

Regards

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