Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Hard disk failure

HP Recommended
Microsoft Windows 10 (64-bit)

Booting and software takes long time and on harddisk diagnosis shows failure .


Level 21
Level 21
129,852 120,029 19,640 30,005
Message 2 of 2
Flag Post
HP Recommended



The error code reported, Hard Disk 1 Full Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.


If you can still get into windows, back up any files you need to save onto a portable hard drive.

Below is the link to the service manual for your notebook. The HDD R & R procedure can be found in chapter 6.

You may want to consider purchasing a better performing, normally more reliable solid state drive (SSD).


After you replace the hard drive, you should be able to reinstall Windows by using the cloud recovery client utility.

See this link for more info on that...

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation