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HP Recommended
Microsoft Windows 10 (32-bit)

Failure ID: 0GFL7S-8B8B0W-GXPT7G-60QE03

Any ideas of what to do?

2 REPLIES 2
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0GFL7S-8B8B0W-GXPT7G-60QE03OK00000000001/30/22303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

 

After you replace the drive you can reinstall W10 for free by creating a bootable W10 USB installation flash drive with the media creation tool.  Make the 64 bit installation media.

 

Download Windows 10 (microsoft.com)

 

You will need to have access to another Windows PC running Windows 7 64 bit or newer to create the installation media and an 8 GB USB flash drive.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP Pavilion All-in-One - 22-a113w (Touch) Software and Driver Downloads | HP® Customer Support

HP Recommended

hi @Paul_Tikkanen  @TxHoney 

 

in addition to @Paul_Tikkanen  answer

  you may need to recover your personal data if it has not already been saved


You can try several things in order to try to recover your data, I give some explanations here, but in French!

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

 

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance



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