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HP Recommended
Prodesk 400. 4sb45us#aba
Microsoft Windows 10 (64-bit)

Failure id. ru070k-000bne-wpqe3f-608bn03  smart check fail  

Product id 4SB45US#ABS

1 REPLY 1
HP Recommended

The SMART check fail would tend to indicate the hard drive has failed and needs to be replaced.

Depending on what gave you the failure code or it just popped up, it would help if you ran the Diagnostics routine.

That should also verify if there is another hard drive present and, if so, which drive has failed.
To verify that, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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