Hard drive quick test failed. Do I need a new hard drive and how can I get a windows recovery disc?
Product: Pavilion 690-0024
PC is out of warranty and I know very little about PCs. I did some troubleshooting steps I found online and was able to run a hard drive quick test and it failed. It gave me a failure id, but I’m not sure what that means. It seems like I need a new hard drive. I checked connections and everything is tight. I am ok with buying a new hard drive, but this PC is less than 2 years old and doesn’t get much use. Mostly just browsing the internet and some crafting projects for my wife. Right now the PC freezes at start up with a black screen stating “fixing (d:)”. It gets to 99% and just sits there. Once I replace the hard drive I believe I need a windows recovery disc but I can’t get the PC on to create one. Please help. I’m lost at this point.