cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
130
Flag Post
HP Recommended

Hard drive quick test failed. Do I need a new hard drive and how can I get a windows recovery disc?

Pavilion 690-0024

PC is out of warranty and I know very little about PCs. I did some troubleshooting steps I found online and was able to run a hard drive quick test and it failed. It gave me a failure id, but I’m not sure what that means. It seems like I need a new hard drive. I checked connections and everything is tight. I am ok with buying a new hard drive, but this PC is less than 2 years old and doesn’t get much use. Mostly just browsing the internet and some crafting projects for my wife. Right now the PC freezes at start up with a black screen stating “fixing (d:)”. It gets to 99% and just sits there. Once I replace the hard drive I believe I need a windows recovery disc but I can’t get the PC on to create one. Please help. I’m lost at this point. 

1 REPLY 1
Highlighted
Level 15
Level 15
9,983 9,979 937 2,733
Message 2 of 2
115
Flag Post
HP Recommended

Hard drive quick test failed. Do I need a new hard drive and how can I get a windows recovery disc?

Yes, the hard drive needs to be replaced and you will need a recovery download.  Your PC is one that has  support of the HP Cloud Recovery found here:

https://support.hp.com/us-en/document/c06162205

Unfortunately you will need a working PC to make the recovery media.  The same criteria if you make the Windows 10 re-installation media found here:

https://www.microsoft.com/en-us/software-download/windows10

 

Fortunately, you can use someone else's computer to make either one of those choices.






I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation