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‎06-25-2019 04:00 AM

HP Recommended
Product: Pavillian 23
Operating System: Microsoft Windows 10 (64-bit)

when i start my PC I get a hard disk error saying cant detect hard disk

4 REPLIES 4

‎06-25-2019 05:42 AM

HP Recommended

That message most likely means the hard drive has failed.  Look in the BIOS to see if the hard drive is being detected.  Also try running the diagnostics for the hard drive.  If that proves that the hard drive is not detected, replace the hard drive.


I'm not an HP employee.
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‎06-27-2019 11:27 PM

HP Recommended

Hi and thank you for your reply, I have tried to use the hard disk diagnostics, however it Saul it’s not installed, is there a work around to download to a memory stick and run it from there?

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‎06-28-2019 04:10 AM

HP Recommended

Hi

Not sure if you got my previous response? as I said, I have tried to access the hard drive diagnostic test, however it says its not installed, I was wondering if there was a download to either a CD or USB stick that I could run it from?

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‎06-28-2019 05:27 AM

HP Recommended

Start by opening the BIOS to see if the hard drive is even detected.  If it not, then the drive has failed.  I suspect the diagnostic was telling the hard drive could not be found.


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