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05-30-2022 12:49 PM
Product I D KZE90EA#ABU hp all in one computer.
Having trouble booting up & also opening Windows 10. Have done recommend years & it appears I have a failure I D of U4M5VD-7G2B4N-9XH16K-619T03. Any ideas of the problem & how I repair?
05-30-2022 01:10 PM
Below is the failure report generated by the code you posted, minus your PC's serial number.
|U4M5VD-7G2B4N-9XH16K-619T03||OK||0000000000||5/30/22||305||Storage||Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive||Hard Disk 1 Full Test Failure|
You will need to install a new hard drive and reinstall the operating system.
I can't find a service manual for that model series, so hopefully it is not too difficult to figure out how to replace the hard drive.
After you replace the drive, you can make a bootable W10 USB installation flash drive to reinstall W10.
Make the 64-bit installation media.
Boot from the installation media.
You will be asked what version of W10 you want to install. Select W10 Home.
Then you will be asked to enter a product key.
Select the 'I don't have a product key' option, and W10 will install.
After W10 has completed installing, you can install the drivers and available software from your PC's support page.
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