Have failure I D of U4M5VD-7G2B4N-9XH16K-619T03.

[Turney1]

Product I D KZE90EA#ABU hp all in one computer.

Having trouble booting up & also opening Windows 10. Have done recommend years & it appears I have a failure I D of U4M5VD-7G2B4N-9XH16K-619T03. Any ideas of the problem & how I repair?

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your PC's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

U4M5VD-7G2B4N-9XH16K-619T03

OK

0000000000

5/30/22

305

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Full Test Failure

You will need to install a new hard drive and reinstall the operating system.

I can't find a service manual for that model series, so hopefully it is not too difficult to figure out how to replace the hard drive.

After you replace the drive, you can make a bootable W10 USB installation flash drive to reinstall W10.

Make the 64-bit installation media.

Download Windows 10 (microsoft.com)

Boot from the installation media.

You will be asked what version of W10 you want to install.  Select W10 Home.

Then you will be asked to enter a product key.

Select the 'I don't have a product key' option, and W10 will install.

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

HP All-in-One - 22-2012na (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

[Turney1]

Many thanks Paul. Will give it a try.

[Paul_Tikkanen]

You're very welcome.