cancel
Showing results for 
Search instead for 
Did you mean: 
Antoine62
Level 1
5 1 0 0
Message 1 of 2
595
Flag Post

How to boot a PC to use the HP PC HARDWARE DIAGNOSTICS, when the PC does not boot

HP Recommended
TouchSmart520
Microsoft Windows 10 (64-bit)

My PC won't start and shows a B1InitializeLibrary failed 0xc00000bb error. 

I search the internet but the solution proposed involve BIOS. My HD is UEFI, so i cannot access the BIOS. By pressing esc, i reach the startup menu, and then i can select diagnostic.

Diagnostic.jpg

The diagnostic tells me that the Boot test has failed, with an error code 3F0

boot test.jpg

 

I am trying to use the HP PC HARDWARE DIAGNOSTICS, and i downloaded the sp101423 (https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html) to be able to run the diagnostics. I installed the soft on a USB Key, but the installation does not make it a bootable USB Key. 

 

So what should I do to boot and execute the diagnostics from the USB Key?

 

Thanks for the help.

 

Antoine

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,433 1,718
Message 2 of 2
Flag Post
HP Recommended

Hi @Antoine62

 

Welcome to the HP Support Community. I'd be happy to assist you with the "No Boot" issue. 

 

Please try these steps - HP PCs - Computer Does Not Start 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation