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08-07-2020 02:23 PM
Product: Hp envy x360
Operating System: Microsoft Windows 10 (64-bit)
Today my notebook hp envy id 8PN65EA#BCM was stolen in Brno, Czech republic.
I have just reported a theft to police.
Is it possible to localizate the device from your side? Is there anything you can do in order to help me in finding my notebook?
Please let me know.
1 REPLY 1
08-16-2020 04:55 PM
Sorry, but this is only a Support Community staffed mostly by volunteers and we can do nothing to track or recover missing property.
If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address), then you can follow these instructions from Microsoft:
But, if you were signed in to your device using a local account, then you are basically out of luck.
What I recommend is contacting HP using this link: http://www.hp.com/contacthp/
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
2) Contact the local law enforcement authorities about the lost PC -- provide them all the information they need and show them proof of ownership. You will most likely need to this to have then return the lost PC to you if they find it
3) When the lost PC is returned, contact Absolute Software to see about getting Lojack for it. That enables you to report a lost PC and then locate it, once it is then connected to the Internet.
I am a volunteer and I do not work for, nor represent, HP
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