cancel
Showing results for 
Search instead for 
Did you mean: 
Marko33
New member
1 0 0 0
Message 1 of 2
204
Flag Post

How to find stolen ho envy

HP Recommended
Hp envy x360
Microsoft Windows 10 (64-bit)
Dear Sirs,
 
Today my notebook hp envy id 8PN65EA#BCM was stolen in Brno, Czech republic.
I have just reported a theft to police.
Is it possible to localizate the device from your side? Is there anything you can do in order to help me in finding my notebook? 
 
Please let me know.
 
My regards,
 
Marko
1 REPLY 1
WAWood
Level 16
Level 16
32,740 32,640 2,972 7,293
Message 2 of 2
Flag Post
HP Recommended

@Marko33 

Sorry, but this is only a Support Community staffed mostly by volunteers and we can do nothing to track or recover missing property.

If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address), then you can follow these instructions from Microsoft:
https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device

But, if you were signed in to your device using a local account, then you are basically out of luck.

What I recommend is contacting HP using this link: http://www.hp.com/contacthp/

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

2) Contact the local law enforcement authorities about the lost PC -- provide them all the information they need and show them proof of ownership. You will most likely need to this to have then return the lost PC to you if they find it

3) When the lost PC is returned, contact Absolute Software to see about getting Lojack for it. That enables you to report a lost PC and then locate it, once it is then connected to the Internet.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation