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‎04-01-2023 02:45 PM

HP Recommended
Product: HP Notebook - 17-by2075cl
Operating System: Microsoft Windows 11

I was trying to reset an erase everything off this laptop given to me an something happened in the  process and now the laptop keeps trying to load but it will not anymore. It now says critical process died 

Category:
2 REPLIES 2

‎04-01-2023 03:11 PM - edited ‎04-01-2023 03:12 PM

HP Recommended

I recommend you do a cloud restore. Please verify that your product ID is 8JF22UA#ABA

 

Go here an put in your product ID to download a tool that will restore your system to factor specs

https://d34z73bbtpzgej.cloudfront.net/

 

you will need a 16gb flash drive.  Lemme know if a problem or if the product ID is different.

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‎04-01-2023 08:28 PM

HP Recommended

Yes that is the correct product ID number 

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