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10-10-2019 10:31 AM
Hi, I have tried all the steps from one of your forum for my desktop to turn on.
There was no LED light visible when I press the power button.
Also, it has a power source because the light above the cord is on.
Please help me i need all the files from my desktop.
10-11-2019 03:50 AM
Are you using the original power adapter that came with the unit? It should be 65 watt. So you're saying you get a white light directly above the power connector on the back of the PC?
If it's the right power adapter and even if you're getting a white light on the back of the unit, it still may have a faulty mainboard and therefore won't turn on.
It's still a pretty recent model, so If you're in Australia you should be able to get a warranty claim under Australian Consumer Law.
Otherwise you'll need to take the unit to a repair shop for them to remove the HDD to get your data off.
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