Hp 22 Pavillion All in One not turning on but has power

[Kimmie29]

Hi, I have tried all the steps from one of your forum for my desktop to turn on.

There was no LED light visible when I press the power button.

Also, it has a power source because the light above the cord is on.

Please help me i need all the files from my desktop.

Thank you!

[Hibb1]

Hi,

Are you using the original power adapter that came with the unit? It should be 65 watt. So you're saying you get a white light directly above the power connector on the back of the PC?

If it's the right power adapter and even if you're getting a white light on the back of the unit, it still may have a faulty mainboard and therefore won't turn on.

It's still a pretty recent model, so If you're in Australia you should be able to get a warranty claim under Australian Consumer Law.

Otherwise you'll need to take the unit to a repair shop for them to remove the HDD to get your data off.