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Hp 590-p0053w will not start

Example: Pavilion 590-p0053w
Microsoft Windows 10 (64-bit)

I bought this at Walmart today and when I try to boot it up it does not do anything past the initial hp logo screen no errors or bios just black screen after logo also when I tried customer support they said warrantee was expired as of November 2019 I tried to take a photo of receipt and send proof but it was over 2mb and wouldn't send. Please help we can't afford to loose $700.00

 

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Hp 590-p0053w will not start

Hi @Ambercar5

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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