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HP Recommended
Pavilion g serie

nyinstalleret windows 10 home. Når jeg starter standser opstarten i ca, 50 sekunder, hvorefter computeren starter. Jeg har en ide om, at der er en konflikt mellem de 2 grafikkort Amd Radeon HD 7400M og Intel HD grapich 3000.

Hvis jeg sletter AMD kortet startes normalt - men kortet genindlæses ved opdatering.

5 REPLIES 5
HP Recommended

Hi

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

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Regards,

I work on behalf of HP.
HP Recommended

Freshly installed windows 10 home. When I start, the startup stops for about 50 seconds, after which the computer starts. After the delayed startup, everything works. I have an idea that there is a conflict between the 2 graphics cards Amd Radeon HD 7400M and Intel HD grapich 3000.

If I mark "No start with graphical user interface" in "MSCONFIG" under Boot, the computer starts normally - but the AMD card is not loaded - so only the Intel card works.

HP Recommended

Hi @Hansen43,


Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing startup delay issues with your Pavilion G Series.

 

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

Thanks for reply. I have of course tried all the options indicated. But softwhere and drivers are fully updated. Hardwhere also works correctly.
It amazes me that no PC wise person has a solution. As far as I know, it is a conflict between the 2 graphics cards, where the computer cannot decide which to boot.

Hansen 43

HP Recommended

Hi @Hansen43,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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