Re: Hp Pavilion - HP Support Community

Kevin9041 · ‎01-19-2022

I received a computer that had the previous owners login information that I do not have access to so I restarted the computer and no I'm receiving a message saying "account disabled please check with your administrator"

BeemerBiker · ‎01-19-2022

You should be able to install windows 10 fresh. According to Microsoft experts even a stolen laptop can have a fresh copy of windows installed and made working. Knowing Microsoft, I assume this is a feature and not a bug. A password in the bios is a real problem.

I would go for 64bit install, not the 32.

HTH.

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Prométhée · ‎01-19-2022

Hello
you don't say if the computer is new or used..
If new, not normal, you should contact the dealer
if used
"According to Microsoft experts even a stolen laptop can have a fresh copy of windows installed and made working"
I don't know where you are, but in France, this can lead to a very heavy fine, or prison, you are recognized as an accomplice

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BeemerBiker · ‎01-19-2022

@Prométhée wrote:

"According to Microsoft experts even a stolen laptop can have a fresh copy of windows installed and made working"
I don't know where you are, but in France, this can lead to a very heavy fine, or prison, you are recognized as an accomplice

That is exactly the way it should be. Unfortunately, it is not like that here.

One thing I read about was how the EU has required that vendors like HP, Dell and even Microsoft must provide a repairability scale to inform buyers how easy or hard it is to repair a tablet or laptop. It is now possible here in USA to find out and get and idea how the cost of a repair before buying. My surface pro 4 had a repairability near 0. I would not have bought one if I knew that. Some of the HP models are up in the 8 and 9 and I just read where Microsoft is advertising their new laptop is "repairable".

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Prométhée · ‎01-19-2022

Yes, that's another question @BeemerBiker
Sorry @Kevin9041 for that :
In France, we were told that this is very complicated for the moment, we can be deceived, the repairability index is not at all reliable, I will not go into details, but it would be worth reviewing, to make it fairer!
Have a good evening
@Kevin9041 find out if it is new

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