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Locked

‎01-10-2019 10:26 PM - edited ‎01-10-2019 10:50 PM

HP Recommended
Product: How Slimline
Operating System: Microsoft Windows 10 (64-bit)

My computer will turn on but turns off at the lock out screen. The on board vga plug stopped working a few weeks ago and I now use a video card. Earlier this evening it made it to my desktop but it turned off in about 5 minutes. I did redo all heat sink.  I  have removed the on board vga plug thinking that it may have been the problem but it still shuts down same spot every time. If I go into bios it will run for ever without turning off.  I am totally stumped please help.

 

1 REPLY 1

‎01-11-2019 08:00 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I am unsure what the lock out screen means. Are you referring the the lock screen you see when you turn on or restart your PC?

 

Is your PC shutting down or going to sleep?

 

Have you checked Power Settings in Control Panel, Power Options? Maybe Power Options are set to have your PC enter sleep after five minutes.

 

What heatsink are you referring to? What did you redo with this heatsink?

 

Have you updated the graphics drivers for the new graphics card you have installed? What graphics card did you install? Are you connecting the monitor data cable to the new graphics card video out?

 

You may have a Windows driver problem or a Windows power configuration problem if the PC does not shut down when you are in the BIOS.

 

Regards

 

 

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