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will30
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Hp pavilion all in one 24 wont wake up after going to sleep

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Hp pavilion all in one 24-b017c
Microsoft Windows 10 (32-bit)

When the unit goes to sleep it wont wake up. I have to turn it off and restart it to get back on. 

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mdklassen
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If you "tap" the ON/OFF button, does it wake up?

 

Open Device Manager.

Under the "Power Management" tab of the properties of the Keyboard, is there a check-mark beside "allow this device to wake the computer" ?

 

Ditto for the Mouse.

 

For the "Power" properties of the USB hardware, can Windows turn-off these devices, to save power?

 

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Hibb1
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Hi,

 

The issue is related to an incompatabilty with the Intel Graphics Driver that WIndows 10 Update has installed on your machine.

Download this driver & install it: https://support.hp.com/au-en/drivers/selfservice/swdetails/hp-pavilion-24-b000-all-in-one-desktop-pc...

 

It will tell you that there's already a newer version installed. Say yes anyway.

 

Hope this helps. Michael.

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will30
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Thanks for the suggestion. Unfortunately if didn't work.  I did a live chat with a hp tech that took control of the computer. He couldn't help me but he gave me a case number, and forwarded me to the pay for service folks at hp. I worked with two really helpful techs over a period of a day and neither was successful. I am pretty sure they both tried your suggestion. The last tech said the only thing left was to, I think, reload windows which I am loath to do. I am currently running with the sleep mode turned off. 

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mdklassen
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> The last tech said the only thing left was to, I think, reload windows which I am loath to do.

 

Windows 10 has the "reset my PC" option -- to reinstall Windows, optionally without touching your installed programs, and your personal files.  Be safe: make an external backup of your personal files, before trying this option.

 


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JimK8
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I have the exact same issue on my new All in One 24 f0024.  I also saw it happen at the store on the display model which I attributed to many people doing things on it.  Obviously it is an inherent issue the the machine.  

 

If anyone finds an answer I sure would like to know.

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