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Hp pavillion i5-6400 wont fully boot up

HP Recommended
Pavillion 570
Microsoft Windows 10 (64-bit)

Hi, my hp desktop gets stuck at the loading screen with the dotted circle, i have tried booting with secure boot off and i have tried resetting and restoring the computer but with no prevail. Any idea how to fix?

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

The only suggestion I can offer, would be to try clean installing W10.

 

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

 

W10 will work with the product key in the BIOS, install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can install the drivers and available software from the PC's support page.

 

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