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Jr9999999
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Message 1 of 2
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Hp touchsmart 520 won't power up

HP Recommended
Hp touchsmart 520
Microsoft Windows 8.1 (64-bit)

 

My Hp touchsmart 520 won't power on.

 

The power supply puck shows 19 volts when disconnected and the green light is on.

 

As soon as I connect the power supply to the computer the light goes out which tells me something on the computer power bus is overloading the power supply.

 

Any idea as to how to diagnose and correct?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Jr9999999

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

Have you tried different power cords?

 

This could be an issue with the Motherboard.

 

I have sent you a private message with the next course off action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you 😊

 

 

KrazyToad
I Am An HP Employee

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