cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Jeffma22
New member
1 0 0 0
Message 1 of 2
179
Flag Post

I accidentally changed accessibility to my C drive. Now my pc goes black after I provide my Windows

‎03-15-2019 01:08 PM

HP Recommended
Product: Omen 880 Gaming PC
Operating System: Microsoft Windows 10 (64-bit)

I uninstalled Kaspersky Total Security.  Set Windows Security Up. Scanned a document in Adobe Acrobat. Tried to save it but got the message it was “ready only”. Tried to save it several different ways. Same thing. Opened Lightroom and it could locate my Lightroom Catalog. Uninstalled Lightroom and tried reinstalling many times. Installation would stop at 91% every time. It appeared to be a problem with access to my C drive/documents/user.

 

so this is where I went further than I should have. I think I restricted access to the entire C drive. Now after I sign in with my Windows ID, just get a black screen with my white mouse arrow. Just updated Windows 10 Pro a couple days ago, too.

1 REPLY 1
Lil_Boy_Blue
Level 12
7,692 7,643 334 729
Message 2 of 2
Flag Post

‎03-15-2019 01:56 PM

HP Recommended

Hi

Have you access to a working PC?    If so....

https://www.microsoft.com/en-gb/software-download/windows10

make a Repair/Rebuild/Recovery/Re-Install  USB.

Ironically https://support.kaspersky.com/viruses/krd18

Kaspersky Rescue Disk

 

W8 Repair.pngRecovery Reinstall.png

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation