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Hongfix
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Message 1 of 2
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I am trying to use HP recovery manager but system recovery is not clickable

HP Recommended
HP Envy Allinone
Microsoft Windows 10 (64-bit)

My product number is x6f45aar#aba

 

i have an Envy all in one.  When it reboots it goes to keyboard language selection and  then HP Recovery Manager.  I would like to do a system recovery but the box is not clickable. I can click on Maintenance or Support or Precaution but not Sustem Recovery

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Paul_Tikkanen
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Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Your model appears to be supported by the HP cloud recovery tool.

 

You can use that tool using another windows PC to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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