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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-22-2017 01:55 PM

HP Recommended
Product: Pavilion 23 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

I can not unlock the keyboard of the HP23 all-in-one, how to do?

1 REPLY 1

‎05-23-2017 02:02 PM

HP Recommended

Hi @ritammmuller,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand you are having issues with the keyboard not working on your HP All-in-one PC. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Have you tried to use a Wired keyboard and check if that works?

Have you tried to reinstall the drivers?

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

What do you refer by cannot unlock the keyboard, could you please elaborate more on this issue as this will help me in further assisting you?

 

In the meantime, please follow the steps suggested in the support document for - HP PCs - Wireless Keyboard and Mouse Troubleshooting

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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