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rtx3090
New member
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Message 1 of 3
210
Flag Post

I can't open my desktop

HP Recommended
Omen 30L
Microsoft Windows 10 (64-bit)

I bought a desktop from hp.com last month. There was a problem with the network card at that time, occasionally the wireless card would not show up. I want to return it, but you guys want to charge me 15%. I just made do with it. But now it won't turn on anymore. The computer can be turned on with power, often without the wireless card, and then it will die after ten minutes of use. I can no longer use this computer, how can I replace or repair it?

2 REPLIES 2
Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 2 of 3
Flag Post
HP Recommended

Hi,

 

HP Support does not interact with consumers in this forum. The only way I know of to get warranty service is to contact HP Support using this (Link). Enter your serial number located on the chassis or let HP detect your product.

 

Sorry to hear you are having these problems. As a fellow PC consumer, it does not seem fair  So you are saying HP has a 15% restocking fee now, I did not know this.

 

You could replace the PC if you are in the return window or use the above link to request warranty service.

 

I will refer your problem to a moderator to see if anything can be done to help you.

 

No guarantees the referral to a moderator will solve the problem.

 

Regards

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Jay_G24
HP Support Agent
HP Support Agent
19,149 19,084 1,502 1,776
Message 3 of 3
Flag Post
HP Recommended

Hi @rtx3090,

 

I'd like to help!

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

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