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‎03-25-2021 02:36 PM

HP Recommended
Product: HP251-a120 Energy Star
Operating System: Microsoft Windows 10 (64-bit)

I have tried everything I can think of and my computer will not boot up once it’s been turned on.  Monitor is working fine but mouse is not working, and it’s not wireless neither is the keyboard... can’t tell if the key board is or is not working.  

ctravlngrl52

1 REPLY 1

‎03-28-2021 10:21 AM

HP Recommended

@ctravlngrl-52

 


Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04718479 and let me know how it goes

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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