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Brnidgrl8
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Message 1 of 4
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I cannot get the login screen to come up on my HP Envy. I have tried all of the suggestions I have s

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HP Envy will not go to lock screen. I have tried everything I have seen in previous forum post!
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mdklassen
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What model-number of HP Envy?

 

How new is the computer? Is it still covered by the original HP Warranty?  If so, contact HP, and make a claim against the warranty, to get them to repair/replace it.

 

To avoid you receiving suggestions that you have already tried, please tell us what you have tried.

 

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GabeL00
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Sounds like I'm having the same issue. Product name is 700-214 and Serial is [serial number removed per rules of participation] . HP bootscreen comes up, but after it fades to black the login screen doesn't come up. Concerns me as the warranty is gone, and this issue seemed to pop up on the same day. Pretty clear that it's not a monitor issue as I can get the System info to pop up at the beginning.

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mdklassen
Level 12
11,043 11,017 577 1,688
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> HP bootscreen comes up ...

 

Do you see the option to launch the HP Hardware Diagnostics?

If so, run the tests against the disk-drive.

Tell us the result.

 

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