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β€Ž12-12-2019 08:56 AM - edited β€Ž12-12-2019 09:01 AM

HP Recommended
Product: HP ProDesk 400 G4 MT Business PC
Operating System: Microsoft Windows 10 (64-bit)

Product No : 1XG57AV

1 ACCEPTED SOLUTION

Accepted Solutions

β€Ž12-12-2019 09:06 AM

HP Recommended

Hi:

 

See chapter 8 of the service manual for how to clear the P/W.

 

http://h10032.www1.hp.com/ctg/Manual/c05381692

 

You need to find the password jumper and remove it.

 

If you had previously set the Stringent Security option in the BIOS which overrides the ability to clear the P/W by removing the jumper, you will need to purchase a new motherboard that doesn't have a P/W set.

View solution in original post

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1 REPLY 1

β€Ž12-12-2019 09:06 AM

HP Recommended

Hi:

 

See chapter 8 of the service manual for how to clear the P/W.

 

http://h10032.www1.hp.com/ctg/Manual/c05381692

 

You need to find the password jumper and remove it.

 

If you had previously set the Stringent Security option in the BIOS which overrides the ability to clear the P/W by removing the jumper, you will need to purchase a new motherboard that doesn't have a P/W set.

Was this reply helpful? Yes No
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