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I have 3 month old HP Pavilion Desktop 595-P0xxx that keeps shutting down due to overheating

Pavilion 595-P0xxx
Microsoft Windows 10 (64-bit)

We have a new HP Pavilion Desktop 595-p0xxx that has shut down twice on overheating (System Temperature (900).

 

The machine is only under light use, and is sitting in a cold room. I checked both fans on back of computer appear to be running.

 

After PC was reset it ran approx 1 hr and shut down a second time.

 

Back of PC was about 3" from wall, besides that no other obstructions.

 

any suggestions.  PC has had home version of windows 10 upgraded to professional, and has licensed building automation software running on it. I would like to avoid returning it , or sending it in for repairs if possible.

 

Thanks for any help.

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I have 3 month old HP Pavilion Desktop 595-P0xxx that keeps shutting down due to overheating

Hi! @DonDavie, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand your PC is getting overheated and shutting down randomly.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Are you using any high-end application or playing a graphic oriented game on your PC?

 

Were there any recent windows update on your PC?

 

Please share the product number of your PC to assist you better.

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

If you Gaming or using any high-end application the PC will raise the laptop temperature and if the vents are restricted that will increase the heat more. So if this laptop hasn't had the vents cleaned out for sometime this could result in Thermal overload and causing your laptop to shut down and worse case damage the system to point it no longer works.

 

Try updating the BIOS on your PC and check if it helps.

 

Update the BIOS on your PC using this link: Click Here

 

Try updating the other drivers on your PC using HP support assistant.

 

Refer this article to know more information about using the HP support assistant.

 

Also, Try performing the following ts steps:
 
1 - Right-click on any open space on your computer's taskbar.
 
2 -Select "Task Manager" and press "Enter."
 
3 -Select "View" from the Taskbar Manager's pull-down menu. If more than one computer is connected to your network, notice the graphs for all CPUs. Select "One Graph Per CPU." This will help determine which computers are using more processing time.
 
4 -Go to the "Applications" tab. Because this tab shows open programs in real time, you will be able to see exactly when a program has been opened and closed at the time that it occurs. Identify and close selected programs by highlighting each one separately and clicking on "End Task" to free up processing time. (Important: Make sure all work is saved prior to closing any programs.)
 
5 -Go to the "Processes" tab and view them, but do not delete any of them unless absolutely necessary. All of the hidden system processes and programs are listed here. (Note: See Warnings section.)
 
6 -Set your computer's cooling fan to "Auto." Next, slide the Processing Speed scale to "3-4." Slide the Cooling Method scale to the middle of the range. These settings will slow down the CPU when needed
 

 

Also, Hit Win Key + R
Type in “Regedit” and then hit Enter.
Go to ‘HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management’
Find ‘ClearPageFileAtShutDown’ and change its value to 1
Restart the computer

 

Try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

Refer this article to further troubleshoot PC restarting randomly issues. Click Here

 

If the issue still persists after trying out the steps it is a hardware issue with your PC.

 

Hope to this answers your query!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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