I have a specter x360 model 13 that won’t turn on. We have tried YouTube and other platforms hasn’t.

[Ben469]

I have been trying various ways on switching laptops. I have tried holding the power button for 20 seconds. I can not seem to switch on the laptop as it just loads the windows logo but then randomly switches off into a black screen. I have read that you can take off the battery but I don’t know how to do that

[BeemerBiker]

Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the '+' symbol and click the DOWNLOAD button.

If a component fails during the UEFI test then Click here to check warranty and Click here for world-wide contact info
Do not attempt any updates, especially a BIOS update if there is a disk or memory failure during dignostics.

If diagnostic tests pass then try booting into windows safe mode.

let me know what you find out.