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Level 1
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Message 1 of 2
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I hit start, the HP logo comes on the screen...and then nothing.

HP Recommended
Pavilion 590-p0057c
Microsoft Windows 10 (64-bit)

Hi group,

What do you think's happening here?

I hit start, I hear the desktop come to life, the HP logo appears on the screen, then the screen darkens, and all I see is my pointer, which I can move around. The Windows picture doesn't appear for my log-on, and I never see my desktop.

Is this my graphics card? Something else?


What should I check?

Level 12
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Message 2 of 2
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HP Recommended

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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