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Locked

‎10-12-2021 03:46 PM

HP Recommended
Product: HP ENVY
Operating System: Microsoft Windows 8.1 (64-bit)

I need help retrieving my password

Category:
2 REPLIES 2

‎10-12-2021 04:06 PM

HP Recommended

@Harrymaryann  -- a few possibilities:

  1. your keyboard is not transmitting every character that you type. Try a different keyboard.
  2. your keyboard is in "caps lock" mode.
  3. somebody with access to your computer has changed the password.

Other than the above, the Rules of Participation for this discussion forum do not allow anybody to help you "hack" the password.

 

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‎10-12-2021 05:04 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
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