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Courtney25
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Message 1 of 2
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I just moved- had my PC packed in a box with only pillows and it won’t boot up.

HP Recommended
HP All-In-One PC

I get a message /stopcode and critical_process_died.  Have tried the restart and automatic repair to no avail.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Courtney25

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • What is the product number of your computer?
  • What is the operating system you are using?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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