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‎06-22-2017 03:08 AM

HP Recommended
Product: trouble shooting

I bought a HP Computer and HP DeskJet 3638 Printer on 17.04.17 in Germany. When I was using it my Windows Explorer 10 program was lost. I also lost my Apps, Customer Assist App, cannot download any Updates and my Security Center says my computer is gefahrdet. My computer anti-viruses are veraltet. Can someone please reload my computer programs, remove the viruses and download my updates? I am not very computer-literate. Tks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-23-2017 08:12 AM

HP Recommended

Hello, @Purzel07 – Hope you are well 🙂

 

Thanks for joining HP Support Forums. I’d glad to be of your assistance!

 

I understand that you are having trouble with your HP PC. I understand that you are having issues while updating the PC and also you lost few of the apps. I'd first suggest you use an anti-virus program to clean up your PC such as Mcafee, Norton, Avast etc. Once you run the anti-virus program, restart the Pc and check the performance.

 

Now, use the HP Support Assistant to download the necessary drivers to update the old ones.

 

HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems. Please go to http://hp.care/2gFA6Q8 to install the HP SA if you do not have it already.

 

Also, if you have the HP SA installed then go to http://hp.care/2gqoIri and follow the steps under “Checking for HP updates’ to find and install the updates.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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3 REPLIES 3

‎06-23-2017 08:12 AM

HP Recommended

Hello, @Purzel07 – Hope you are well 🙂

 

Thanks for joining HP Support Forums. I’d glad to be of your assistance!

 

I understand that you are having trouble with your HP PC. I understand that you are having issues while updating the PC and also you lost few of the apps. I'd first suggest you use an anti-virus program to clean up your PC such as Mcafee, Norton, Avast etc. Once you run the anti-virus program, restart the Pc and check the performance.

 

Now, use the HP Support Assistant to download the necessary drivers to update the old ones.

 

HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems. Please go to http://hp.care/2gFA6Q8 to install the HP SA if you do not have it already.

 

Also, if you have the HP SA installed then go to http://hp.care/2gqoIri and follow the steps under “Checking for HP updates’ to find and install the updates.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎06-23-2017 09:00 AM

HP Recommended

THANK YOU VERY MUCH AND KUDOS. YOU MADE AN OLD DINASEUR VERY HAPPY:

Purzel07

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‎06-23-2017 09:16 AM

HP Recommended

Hello, @Purzel07

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂

 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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