I need help with my Pc it keeps saying it can't start up

[Deshar]

I need help starting up this pc I goto deleted some stuff called realtek and now I can't get the pc started back up after it reset when it turns on. Ow it only gives me the option to trouble shoot or power off and when I try all the trouble shooting issues it stays nothing can be fine d and I keep getting errors. Please help me. 

[Hawks_Eye]

Hi @Deshar 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your PC is stuck in a startup loop after deleting Realtek-related files, possibly affecting critical drivers. Since troubleshooting options aren't working, let's go through some recovery steps.

Step 1: Boot into Safe Mode

1. Turn off your PC completely.
2. Turn it on and immediately start pressing F8 (or Shift + F8) repeatedly.
3. If you see the Advanced Startup Options, select Safe Mode.
4. Once in Safe Mode, try reinstalling Realtek drivers from your PC manufacturer’s website.

Step 2: Use Startup Repair

1. When your PC gives the troubleshoot or power off option, select Troubleshoot.
2. Click Advanced Options → Startup Repair.
3. Let Windows attempt to fix startup issues.

If Startup Repair fails, move to the next step.

Step 3: Restore Windows to a Previous State

1. Go to Advanced Options → System Restore.
2. Select a restore point before you deleted Realtek files.
3. Follow the prompts to restore Windows.

If no restore points are available, proceed to the next step.

Step 4: Reset Windows (Without Losing Files)

1. In Advanced Options, select Reset this PC.
2. Choose Keep my files.
3. Follow the instructions to reinstall Windows while keeping personal data.

Step 5: Perform a Clean Windows Installation

If nothing works, you may need to reinstall Windows:

1. Create a Windows installation USB using another PC.
2. Boot from the USB (press F9 or Esc at startup).
3. Select Install Windows and follow the steps.

Let me know how it goes.

Take care, and have an amazing day!

Regards, 

Hawks_Eye