cancel
Showing results for 
Search instead for 
Did you mean: 
Frik2
Level 1
8 4 0 0
Message 1 of 3
393
Flag Post

I ran my HP beats envy through the HP diognostics and it told me that my BIOS needed updating.

HP Recommended
HP beats Envy all in one 23.n040nf. J2F85EA
Microsoft Windows 10 (64-bit)

Hi all, I have owned this touchscreen since 2014 it has served me well and is a great machine. I used the HP diognostic site to download drivers etc in March this year. One was for the BIOS, I followed carefully the instructions particularly for the BIOS. After download and restart..it didn't..apparently not the right BIOS update...have tried most things like reset CMOS etcetera still no go. It's running windows 10 upgrade from 8. I get this on my screen..excuse the background photo..and press escape to set up.. but nothing happens...just a loop...has anyone any idea how to remedie this. Failing that any one know where to get a new motherboard, for this , it's a Lantana LGA1150...i feel the computer is too good just to bin!?  Thanks for any input.IMG_0679.JPG

2 REPLIES 2
Echo_Lake
HP Support Agent
HP Support Agent
22,318 22,277 997 1,030
Message 2 of 3
Flag Post
HP Recommended

@Frik2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Frik2
Author
Level 1
8 4 0 0
Message 3 of 3
Flag Post
HP Recommended

Hello Thank you for the help ...however the link takes me to the help for my recently bought HP All in one bought to replace the corrupted all in one I am asking help for. can you help with where I can download the correct BIOS driver from HP since I cannot find it under drivers for my HP Beats Envy..surely it should say BIOS driver under drivers but it does not.

 

Thank you. Richard

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation