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Illiterate on tech need help I think I got ripped off I am 59 should've known better

HP Elitebook Folio9470m

error code 0xc000000d  it says u will need 2 use recovery tools I  don't know what to do  

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Illiterate on tech need help I think I got ripped off I am 59 should've known better

Hi

 

I hear you.

 

It is frustrating when hardware does not work correctly.

 

Can you describe what was happening or how you were interacting with your system when you received this error code?

 

The error code {0xc000000d (NTSTATUS value)} indicates the following problem if this occurred as a result of Windows 10 attempting to update to the latest version (1709):

 

Status_Invalid_Parameter, An invalid parameter was passed to a service or function.

 

This is a very cryptic error code.

 

Did your system recover to the previous version of Windows and is it working correctly now?

 

If not, please see this HP Support site for HP recovery options. Or check out Microsoft recovery options here.

 

You may have to get hands on technical help from a local tech or HP Support if you are in warranty. Troubleshooting this type of error is time consuming and complex. It would be very hard to troubleshoot this problem in a forum.

 

I will direct you to a Microsoft site with tips on solving W10 update problems, but it is technical.

 

Tom

 

 

 

 

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