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‎04-15-2025 08:47 AM - edited ‎04-15-2025 08:49 AM

HP Recommended

The PC start with a blue screen (see image)

HP Pavillion hard disk error.jpg

 

 

 

 

 

 

 

 

 

 

I have built another Hard Disk and this message appears again.

Has anyone a solution ?

Thank you for your help.

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11 REPLIES 11

‎04-15-2025 10:55 AM

HP Recommended

That error typically means the hard disk is failing, but it can also be caused by something interfering with the boot process.

To verify the situation, run the Diagnostics routine, as is indicated.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results. Also need the PC model number.

This the error is 3F2, which indicates there are more than one hard disk.  The Diagnostics routine will indicate more than one hard drive (disk), so be sure to read the results properly and completely when replying.


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‎04-19-2025 09:40 AM

HP Recommended

 

I  started the diagnostic test and this screen appears after the "Extensive disk" check :

 

SMART Check : PASSED

Long DST : PASSED

 

HP Pavillion Etiquette.jpg

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‎04-20-2025 05:58 AM

HP Recommended

If you can screen-shot the message please.  As noted earlier, there must be more than one drive, need the information showing both drives.


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‎04-20-2025 06:40 AM

HP Recommended

There is only one hard disk in this PC.

I don't understand why this message is about hard drive 2.

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‎04-21-2025 05:34 AM

HP Recommended

The screenshot posted in the initial post indicates "Hard Disk 2" has the Error 3F2.  That would mean the software notes there must be something present to cause that indication.  If there was only one hard drive, it would note Error 3F0.

Please post the model number of the PC, so I can see what hardware is actually installed.


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‎04-21-2025 06:32 AM

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Thank you for your response.

Model is HP Pavilion 500-517nb.

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‎04-22-2025 05:57 AM

HP Recommended

Here is the spec page for that PC

HP Pavilion 500-517nb Desktop PC Product Specifications | HP® Support

Disk 2 is the 2TB SATA drive.

I do not understand this "I have built another Hard Disk " - please explain.  If that means that you have a new disk, I can understand why you are seeing the message.  The new disk does not have a Windows installed, which now needs to be done.

The spec page notes that 

  • Windows 8.1 (64-bit) came on that PC.  IS that still true or has it been upgrade to Windows 10?

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‎04-22-2025 06:55 AM

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Indeed, I bought a new disk without any installation of Windows.

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‎04-23-2025 07:31 AM - edited ‎04-23-2025 07:32 AM

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Windows 8.1 (64-bit) came on that PC. IS that still true or has it been upgrade to Windows 10?


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