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Initial setup restarting

HP Pavilion Desktoo
Microsoft Windows 10 (64-bit)
Hi, I preformed a factory reset on my computer, during the initial setup, I got as far as the network connectivity and the computer restarted, once booted again I can get through the "hello there" time page, and next "get going fast" page 2, I have used the express setting option and every variation in the customise option, after the "just a moment" screen loads and then the computer restarts again
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Have you tried rebooting your computer, and immediately accessing the HP Hardware Diagnostics, and running all the hardware tests?

 

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Hi, I've gone into the HP setup utility and the only test on there is the DPS self test which I didn't think was relavent but can do these if you think it will help
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> I didn't think was relevant, but can do these if you think it will help.

 

Sometimes, free advice is worth exactly what you paid for it.  :Wink:

but ignoring offered advice discourages a person from continuing to try to help.

 

But, it's your computer, and your problem, and your choice.

 

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I'm very sorry I think there was a bit of misunderstanding. I meant I had gone into the utility setup by pressing F10 when it loads up, and that was the only diagnostics to run available, and I didn't do them as thought it was unnecessary, but since your reply I have ran the checks and the diagnostic has come back saying everything is okay.
I'm sorry for the confusion but I do appreciate any help and advice give and thank you for your time
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While that built-in HP Diagnostic can tell you that a disk-drive is "bad", it does not do enough "extensive" disk-drive tests, such as reading every block from the disk-drive, to confirm that a disk-drive is "100% good".

 

See: www.memtest.org   for a bootable program that will do extensive testing of your computer's RAM, because bad RAM can cause many symptoms.

 

How old is the motherboard? The disk-drive?

A sudden "reboot" could be caused by either component.

 

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Thank you I will try the programme you recommended, I bought the computer early this year but is a 2016 model, but I don't know the models I'm afraid. I've been looking to see if I can find my receipts to see if the shop can look into a manufacturers warranty (if I'm lucky enough)
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> I bought the computer early this year but is a 2016 model, but I don't know the models

 

There should be a "sticker" on the bottom (of a laptop) or the side/back (of a desktop) that gives both the model-number, something like 'ABCDE#FGH' and the unique serial-number.

 

> I've been looking to see if I can find my receipts to see if the shop can look into a manufacturers warranty

 

From that serial-number, HP knows the date-of-manufacture.

The warranty-period starts on that date.

Obviously, it sat on a shelf for a while.

However, if you ran a program on the computer to "register" it with HP, that may have reset the start-date of the warranty.

So, if you have not already done so, then "register" it.

Then, visit  http://support.HP.com  and search for "warranty check".

A web-page will ask for the model-number, serial-number, and country-of-purchase, and will give a report on the status of the warranty.

 

 

 

 

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Hi, I just wanted to thank you for your time and advice, I managed to check the warranty and it was still active and have since sent it back to the shop for repairs, thank you again 🙂
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Welcome to this forum.

 

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

 

Also, please click "Accept As Solution" for the best response.

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