09-17-2017 08:36 AM
09-17-2017 09:44 AM
> I didn't think was relevant, but can do these if you think it will help.
Sometimes, free advice is worth exactly what you paid for it.
but ignoring offered advice discourages a person from continuing to try to help.
But, it's your computer, and your problem, and your choice.
09-17-2017 10:41 AM
I'm sorry for the confusion but I do appreciate any help and advice give and thank you for your time
09-17-2017 04:17 PM
While that built-in HP Diagnostic can tell you that a disk-drive is "bad", it does not do enough "extensive" disk-drive tests, such as reading every block from the disk-drive, to confirm that a disk-drive is "100% good".
See: www.memtest.org for a bootable program that will do extensive testing of your computer's RAM, because bad RAM can cause many symptoms.
How old is the motherboard? The disk-drive?
A sudden "reboot" could be caused by either component.
09-17-2017 10:31 PM
09-18-2017 01:26 AM
> I bought the computer early this year but is a 2016 model, but I don't know the models
There should be a "sticker" on the bottom (of a laptop) or the side/back (of a desktop) that gives both the model-number, something like 'ABCDE#FGH' and the unique serial-number.
> I've been looking to see if I can find my receipts to see if the shop can look into a manufacturers warranty
From that serial-number, HP knows the date-of-manufacture.
The warranty-period starts on that date.
Obviously, it sat on a shelf for a while.
However, if you ran a program on the computer to "register" it with HP, that may have reset the start-date of the warranty.
So, if you have not already done so, then "register" it.
Then, visit http://support.HP.com and search for "warranty check".
A web-page will ask for the model-number, serial-number, and country-of-purchase, and will give a report on the status of the warranty.