It says printer failure,there is a problem with the printer or ink system.

[Neeroga]

 

[Sneha_01]

Hi @Neeroga,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2680 All-in-One Printer is displaying a "printer failure" message with a note about a problem with the printer or ink system, it could be due to several issues related to hardware or software. Here’s a step-by-step guide to troubleshoot and resolve the problem:

**1. Check for Printer Errors

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Inspect the Printer:

• Open the printer's access door and check for any visible issues like paper jams or stuck cartridges.
• Remove any jammed paper and clear any debris.

**2. Check Ink Cartridges

Reinstall Ink Cartridges:

• Open the ink cartridge access door.
• Remove the ink cartridges and check them for any signs of damage or leakage.
• Reinstall the cartridges, making sure they are securely seated.

Clean Ink Cartridge Contacts:

• Gently clean the electrical contacts on the ink cartridges and inside the printer with a lint-free cloth lightly moistened with distilled water.
• Allow them to dry completely before reinstalling.

**3. Update Printer Firmware

1. Check for Firmware Updates:
   • Go to the HP Support website and search for your HP DeskJet 2680.
   • Download and install any available firmware updates. Follow the instructions provided on the website.

**4. Run Printer Diagnostics

Use HP Smart App:

• Download and open the HP Smart app from the HP website.
• The app can run diagnostic tests to help identify and resolve issues.

Reset the Printer

1. Perform a Factory Reset:
   • Check the user manual or HP's support website for instructions on performing a factory reset on your specific printer model. This usually involves navigating through the printer’s menu system.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support