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‎11-21-2018 06:25 AM

HP Recommended
Product: HP Pavilion Elite HPE-500
Operating System: Microsoft Windows 7 (64-bit)

I've got a machine that will crash daily. The information in the Event Viewer is Kernal-Power Event ID 41"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

So I'm trying to troubleshoot that. I figured I'd start by updating the BIOS and drivers. My first problem is that HP offers two different BIOS updates, but I'm not sure which one to select.

 

H-RS880-UATX Motherboard BIOS Update

6.11 Rev. A 1.7 MB Jun 25, 2012

OR

N-Alvorix-RS880 Motherboard BIOS Update

6.07 Rev. A 1.6 MB Sep 23, 2011

 

both of which are newer than what is currently installed. HP Support Assistant says System Board: 2AB1 1.00 System BIOS 6.06.

 

If someone could help me select the BIOS that would be a start. If someone could also chime in on troubleshooting the crashes, that would be great as well.

1 REPLY 1

‎11-21-2018 06:48 AM

HP Recommended

Confusing!

 

Would this thread be of any help?

 

https://h30434.www3.hp.com/t5/Desktops-Archive-Read-Only/motherboard/td-p/3785032

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