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Jrozmaryn
New member
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Message 1 of 2
143
Flag Post

Keybd and Mouse freeze up randomly. Pwr off/on brings them back Blue tooth, changed BTRYs no help.

HP Recommended
PC ENVY Desktop TE01-1000i
Microsoft Windows 10 (32-bit)

Nothing recent , just brought online in Nov.

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

This could be a hardware or Windows driver corruption problem.

 

I would back up data. Do a clean Windows install to check for a hardware problem.

 

Have you tried HP Diagnostics to check hardware before doing a clean Windows installation? 

 

Start the PC. Tap "ESC". Select "F2" at the prompt.

 

Run system Tests.

 

I would contact HP Support (Link) if you have a hardware problem.

 

Regards

 

 

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