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Keyboard Not Waking PC From Sleep

HP OMEN Obelisk Desktop 875-0034
Microsoft Windows 10 (64-bit)

I recently bought a Ducky One 2 Mini keyboard and it won't wake my computer up from sleep. My mouse wakes it up just fine, but the keyboard doesn't seem to register until the PC is awake.

 

I've tried digging through the system settings and found nothing out of the ordinary. I also looked in the BIOS and I didn't see any power options that might help me fix this.

 

Any advice on what to do?

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Keyboard Not Waking PC From Sleep

@brocktavious
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

Enabling your keyboard to wake your computer from sleep mode might resolve the issue.

  1. In Windows, search for and open the Device Manager.

  2. Click the arrow next to Keyboards, and then double-click the name of your keyboard.

    Keyboards selection in the Device Manager window

  3. Click the Power management tab.

    If the Power Management tab is not available, click the Change Settings button. The same Keyboard Properties window opens with the Power Management tab available.

    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.

  4. Select the box next to Allow this device to wake the computer.

    Allow this device to wake the computer selection in the Power Management tab

  5. Click OK.

If the issue persists after setting the keyboard to wake the computer from sleep mode, continue to the next step.

 

Perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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