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Locked

‎08-13-2022 08:44 AM - edited ‎08-13-2022 09:08 AM

HP Recommended
Product: HP Pavilion Laptop PC 14-dv0000 (190U5AV)
Operating System: Microsoft Windows 11

Hi 

So, I am having this problem on my laptop since yesterday, and I can't find a solution of it. 

So let's start, 

There was an update of Microsoft and I updated it. But after some time, my laptop got locked and it is asking me about the Bit Locker recovery key, I have tried many solutions but it isn't helping. I haven't received any recovery key of Bit Locker on my Microsoft account and the key was not given to me either. I tried searching on my Microsoft account but there is no key present there. Secondly, I tried the command prompt way to find out my recovery key but it also didn't work. Lastly, I tried resetting my PC and even uninstalling the latest update but it is not working as well.

 

Please help me, I am really worried about this. 

Category:
1 REPLY 1

‎08-13-2022 12:21 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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