Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Laptop not responding, may need to upgrade Windows operating system & Antivirus

HP Recommended
Example: HP Laptop

Computer slow, locking up, not responding when I click on things. My Windows operating system may need to be upgraded, I need help getting through the steps to see what's going on to get everything up to date & running again. 

Level 16
Level 16
31,856 31,763 2,892 6,989
Message 2 of 2
Flag Post
HP Recommended


Please tell us what model PC you are using and what version OS you are running.  We need detailed information to provide you detailed assistance.  You say this is a laptop but yet, you posted it in the DESKTOPS section -- and that is confusing.


Upgrading your OS is NOT going to make it run any faster -- as it is NOT the OS version that is slowing you down.


Also, how OLD is your laptop?


We can proceed when you provide the information.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation