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Laptop not responding, may need to upgrade Windows operating system & Antivirus

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Example: HP Laptop

Computer slow, locking up, not responding when I click on things. My Windows operating system may need to be upgraded, I need help getting through the steps to see what's going on to get everything up to date & running again. 

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Message 2 of 2
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@Amy1123 

Please tell us what model PC you are using and what version OS you are running.  We need detailed information to provide you detailed assistance.  You say this is a laptop but yet, you posted it in the DESKTOPS section -- and that is confusing.

 

Upgrading your OS is NOT going to make it run any faster -- as it is NOT the OS version that is slowing you down.

 

Also, how OLD is your laptop?

 

We can proceed when you provide the information.
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