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HP Pavilion Gaming 15-dk10000 Laptop PC (8VD49AV)
Microsoft Windows 10 (64-bit)

When I hit the power button it doesn't nothing happens but when I plug it in the light next to charging port lights up

1 REPLY 1
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Hi @Marshey2011 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing power issues.

 

Kindly change the power source and see if it powers on.

 

Please confirm if you are able to perform these steps if the device powers on.

1) Shutdown the computer. 

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 

3) Press F2 once.

 

You can also refer to steps mentioned in this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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