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‎08-21-2023 06:37 AM

HP Recommended
Product: HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 (743S9AV)

Laptop screen went black won’t charge or turn on 

Category:
1 REPLY 1

‎08-21-2023 09:26 AM - edited ‎08-21-2023 09:28 AM

HP Recommended

General troubleshooting guide for power on problems

https://support.hp.com/us-en/help/computer/power-boot-issues

 

Hold down power button for full 30 seconds then release.  Press button and see if it turns on.  trey one more time if necessary

 

check warranty and call for repair info:
https://support.hp.com/us-en/checkwarranty
https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

Did the problem occur after a software update?  After losing power?  After attaching some device?

 

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